Let's go for a ride with future transit riders and employees for a glimpse of what customer experiences might be like in the future.

AI generated podcast using Google's NotebookLM app. Generated May 20, 2025.

Innovative customer service KPIs and methods to share with your Customer Service Team to transform the customer experience of complainants.

Here are some highlights of my experiences traveling by transit in Vietnam and Japan. Some great experiences, some not so good, but...

13-minute primer on how to build a Customer Experience program at your transit agency