For transit agencies that want to go the extra mile to provide a great customer experience, consider the "Hire for Heart" program at Long Beach Transit.

Check out this updated blog post on the growing number of transit agencies in North America that have customer experience programs. Originally published in Mass Transit magazine.

Let's go for a ride with future transit riders and employees for a glimpse of what customer experiences might be like in the future.

AI generated podcast using Google's NotebookLM app. Generated May 20, 2025.

Innovative customer service KPIs and methods to share with your Customer Service Team to transform the customer experience of complainants.