Services
The purpose of this website is to share information about Customer Experience (CX) with transit professionals. My goal is to provide DIY (do it yourself) resources to help you create a CX program at your transit agency.
I am also available as a consultant to help agencies with CX.
Services Offered:
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Aligning with leadership on CX program objectives and organization structure.
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Defining CX roles, responsibilities, and work programs.
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Training, coaching, and skill development.
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Assessing and refining business processes to tie them more closely to CX objectives.
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In-depth CX assessments of Service, Cleanliness, Safety, Fare Payment, Communications, or other areas.
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Helping you create CX surveys to prioritize investments.
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Creating cultural norms that emphasize CX in hiring, training, coaching, and employee recognition.
Clients and Partners:
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CapMetro - Austin, Texas
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DART - Dallas, Texas
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MARTA - Atlanta, Georgia
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METROLINK - Southern California
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Valley METRO - Phoenix, Arizona
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NCRTD - Espanola, New Mexico
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SFMTA - San Francisco, California
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Sound Transit - Seattle, Washington
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Mineta Institute - San Jose, California
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Rutgers University - New Brunswick, New Jersey
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ArtCenter College of Design - Pasadena, California
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AECOM
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WSP
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SHERRY MATTHEWS GROUP
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ANTHRO-TECH
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BLOCK BY BLOCK
Transit CX is recognized as a California Small Business Enterprise (SBE).
Special Offerings
FREE EXECUTIVE SESSION
I am currently offering transit leaders a free 30-minute starter session customized to your needs. This is geared to transit CEO's and top leaders. Topics could include:
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Pain points your customers currently experience
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How to set up a CX program
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Creating a CX culture
To book a free appointment, email AaronW@TransitCX.org.
CX ASSESSMENT - Highly Recommended
Boost your CX program with a 33-point assessment of your agency's business processes and culture. The goal is to make customer centricity ubiquitous in all of the key processes that drive your organization forward.
For details and pricing, email AaronW@TransitCX.org.
CX Training v2.0 Now Available!
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Total class time: 15 hours. Offered as a six session seminar over a two-to-three-month period, or as a three-day intensive training.
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Plus each participant receives two one-hour coaching sessions.
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Participants develop a deep understanding of Customer Experience in a public transit setting.
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40% of material engages participants with Socratic learning, discussions, and group projects.
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Led by Aaron Weinstein, former Executive Officer, CX, LA Metro
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Available in person or online to groups within an organization.
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