CXO Profiles, Alicia Leite, Connecticut DOT
In the bustling world of public transportation, where efficiency and reliability are paramount, there exists a quieter yet equally vital...
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CXO Profiles - Patricia Lucy, TransLink
Welcome to the fourth in a series of profiles of transit Customer Experience leaders. Today, I am featuring Patricia Lucy, who oversees...
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CXO Profiles - Danny Levy, MBTA
Welcome to the third in a series of profiles of transit Customer Experience (CX) leaders. Today, I am featuring Danny Levy, Chief...
222 views
CXO Profiles: Rhonda Allen, MARTA
Welcome to the second in a series of profiles of transit Customer Experience leaders. Today, I am featuring Rhonda Allen, Chief Customer...
421 views
CXO Profiles: Russ Arnold, Sound Transit
Welcome to the first in a series of profiles of transit Customer Experience leaders. Today, I am featuring Russ Arnold, newly promoted...
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CX Across America (written by Aaron Weinstein for Mass Transit magazine)
As with many other industries, Customer Experience (CX) programs are taking transit by storm. All across America, transit agencies are...
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