User Experience (UX) and Customer Experience (CX) require humility. User Experience (UX) and Customer Experience (CX) demand that we set aside our own preconceptions and surrender to the wisdom of the crowd. That means listening to transit riders and being open to bursting our own bubbles. Better yet, we can actually learn to ENJOY bursting our own bubbles... - think of it as learning and self-improvement. ( : "wisdom of the crowd" (Oxford Dictionary): the collective knowledg